1. Introduction

Welcome to the Examination Testing Agency (ETA) ("we," "our," or "us"). We operate the website eta.llc. We are committed to protecting the privacy and security of our users, which include students, educational institutions, government bodies, and organizational vendors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our online examination platform.

2. Information We Collect

To facilitate secure and seamless online examinations, we may collect the following types of information:

• Personal Identification Information: Name, date of birth, gender, contact details (email address, phone number), and physical address.
• Academic & Examination Data: Educational background, registration numbers, roll numbers, and examination results.
• Identity Verification Data: Government-issued ID proofs, photographs, and signatures required for generating admit cards and verifying candidates.
• Technical & Device Data: IP addresses, browser types, operating systems, and login timestamps to ensure the integrity and security of the examination process.
• Grievance Details: Information submitted by you when raising a ticket or issue on our Grievance Portal.

3. How We Use Your Information

We use the collected data strictly for purposes related to our examination services, including:

• Registering users (students and vendors) on the platform.
• Generating and distributing admit cards.
• Conducting, monitoring, and evaluating online examinations securely.
• Communicating important updates, alerts, and exam schedules.
• Resolving issues submitted through the Grievance Portal.
• Maintaining platform security and preventing fraudulent or unauthorized activities.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data under the following circumstances:

• With Partner Organizations: Candidate data and test results are shared directly with the specific university, government body, or private institution that authorized the examination.
• Legal Obligations: We may disclose information if required to do so by law, court order, or governmental regulation to protect our legal rights or ensure platform security.

5. Data Security

We implement strict administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no transmission of data over the internet or any other public network can be guaranteed to be 100% secure.

6. User Rights

Depending on the requirements set by the examining body (vendor), you may have the right to review, update, or correct the personal information in your profile. Because ETA acts as a data processor for educational and government institutions, requests for permanent data deletion must often be directed to and approved by the respective examining authority.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: